General Purchase Conditions

Question 1

General conditions

Accepted Answer

These general conditions of sale are strictly applied to all sales of products made in the territory of the European Union by Electrónica Embajadores S.L., with CIF number B80082365, destined for natural or legal persons.

All orders made to Electrónica Embajadores S.L. It necessarily implies as an essential, determining and indispensable condition, the unreserved acceptance by the Client of the General Conditions of Sale of Electrónica Embajadores S.L. in force on the day the corresponding order is carried out, and detailed in the Purchase-Sale Agreement. In addition, the Client acknowledges that the acceptance of these conditions will imply their application to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are brought to their knowledge by Electrónica Embajadores S.L. The fact that Electrónica Embajadores S.L. Do not resort at any given time to any of these conditions can not be interpreted nor will it be equivalent to waiving resorting to them in the future or in the past.

Question 2

Prices

Accepted Answer

The prices published in www.electronicaembajadores.com are expressed in Euros and with VAT included. Once the products have been added to the cart, the breakdown of their tax base and the VAT associated will appear, as well as the total amount. Any change in the percentage rate of VAT will be automatically applied to the prices of products for sale at www.electronicaembajadores.com

Question 3

Different payment methods

Accepted Answer

When placing the order, the customer can freely choose to pay for the purchases made in www.electronicaembajadores.com using one of these methods:

Paypal
Credit or debit card
Bank transfer

Question 4

Product

Accepted Answer

The offers presented by Electrónica Embajadores S.L. Through the website www.electronicaembajadores.com are valid within the limit of available stocks. Each product carries the number of stocks currently available to Electrónica Embajadores S.L., the buyer being able to freely purchase the number of units they require, always within the limitations of the remaining stocks.

Question 5

Shipping

Accepted Answer

Products purchased through www.electronicaembajadores.com will be delivered to the person and address indicated in the order, unless expressly indicated by the customer. product pick-up in store.

By default, invoices will be sent to the email address indicated by the customer at the time of user registration at www .electronicaembajadores.com

The merchandise will be shipped from Monday to Friday, excluding holidays. The delay in the delivery of the order for reasons not attributable to Electrónica Embajadores S.L. It will not imply the cancellation of the order or any compensation at your expense.

The receipt of the order will be understood to have been made at the time of delivery of the merchandise by the carrier and the signing of the corresponding delivery receipt document.

Orders are always served postage paid and the total cost of transport is included in the amount of the order and later in the invoice that you will receive with the merchandise. However, the value of the transport and the value of each purchased material will be itemized separately on the invoice to avoid any possible confusion with the prices.

The transport of orders sent to the Peninsula and the Balearic Islands will be carried out by the companies courier TNT or GLS, while orders to the Canary Islands, Ceuta or Melilla and the rest of the world will be sent through the company Sociedad Estatal Correos y Telégrafos S.A. (Post), in Urgent or ordinary mode depending on whether the package is of considerable volume. In some cases, we will replace the state mail transport for that of the TNT or GLS agency, of greater value, at no additional cost to the client

Below are the shipping costs for orders that do not include items that have a transport supplement (see additional note) and that will be invoiced together with your order.
Spain:

Madrid: €4.50 - Orders of less €115
Other cities Mainland Spain: €5.70 - Orders under €115
Balearic Islands: €12.90 - Orders under €300
Ceuta, Melilla, Canary Islands: 21.60 € - Orders under €1,000.

Portugal:

Peninsular: €5.90 - Orders under €115
Islands (Madeira - Azores): €22.55 - Orders under €6,000

France (Continental): €16 - Orders less than €400
Germany, Austria, Belgium, Italy, Luxembourg, Netherlands (Holland): €18 - Orders less than €750
Denmark, Bulgaria, Slovenia, Romania, Estonia, Czech Republic, Vatican, Switzerland, Croatia, Latvia, Hungary, Finland, Norway, Greece, Lithuania, Ireland and Malta: €20 - Orders under €750
Andorra: €16 - Orders under €750
England, Northern Ireland, Monaco, Cyprus: €23 - Orders under €750
Albania, Bosnia Herzegovina: €39 - Orders under €750
Moldova, Belarus, Greenland, Russia, Turkey: €40.00 - Orders under €3,000
Iceland: €43 - Orders under €3,000
Other areas: €53.50 - Orders under €6,000.

ADDITIONAL NOTE:

There are some items that Due to their weight and/or volume, they may be subject to the application of a transport supplement. Some of these items are: lead batteries, loudspeaker boxes, suitcases, antenna masts, led strip profiles, conduit strips, some power supplies, transformers and other similar for reasons of weight or volume.
It is It is necessary that you register and have started the purchase process indicating the Country and Postal Code of shipment so that the system can make its real calculation. Keep in mind that you will always know the value of the transport during the purchase process as you add items to the cart and you will always see the total before finalizing or making the payment.

For shipments outside Europe, contact us.

Question 6

Return and cancellation policies

Accepted Answer

Return of merchandise and right of withdrawal

The customer may return the order, without claiming any justification, within a period of 14 calendar days from receipt thereof, Electronica Embajadores SL proceeding to reimburse the amount paid within a maximum period of 15 days, from when the right of withdrawal was exercised.
The return of the product must be made, in case it is sent remotely by transport company, in a closed and sealed box addressed to our company address: Calle Embajadores, 138, 28045, Madrid. This obligation will not be necessary if the return is made physically in our store.
Regarding the shipping costs incurred by the customer in the delivery of the order, they will also be subject to reimbursement if the right to withdrawal. Regarding the return costs, the customer must bear them, except in the case that the product suffers from any manufacturing or functional defect, in which case it will assume said costs Electrónica Embajadores SL
You can make your returns through the physical store or by calling us at (+34) 914737482.
If you need to contact us by ordinary mail, you can do so using the following address: Electrónica Embajadores Calle Embajadores, 138 - (28045) Madrid - Spain
Or by email: info@electronicaembajadores.com

Order cancellation:

If the order cancellation is made before the merchandise is shipped, the customer will not bear any cost. In the case of a cancellation made after the order has been issued, the customer will be responsible for the costs of returning this order.

Question 7

Legal Guarantee

Accepted Answer

In accordance with article 123.1 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the defense of consumers and users and other complementary laws, in the event that the seller Whether he is a professional or an entrepreneur, he will be obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him for any lack of conformity that exists at the time of delivery of the product. The consumer and user have the right to repair the product, to replace it, to lower the price or to terminate the contract. The seller is liable for any lack of conformity that manifests itself within a period of two years from receipt of the product.

Question 8

Consumers - Right of withdrawal

Accepted Answer

Right of withdrawal:

Consumers and users, understood in accordance with article 3 of Royal Legislative Decree 1/2007, of November 16, have the right to withdraw from this contract within a period of 14 calendar days without the need to claim any justification.
The withdrawal period will expire 14 calendar days from the day that the user or a third party indicated by him, other than the carrier, acquired material possession of the goods.
Electrónica Embajadores SL will send, in each order made through its website www.electronicaembajadores.com information clause in electronic support, together with the details of the purchase, on the right of withdrawal that assists the consumer and how to exercise it.
To exercise the right of withdrawal, the customer must proceed to notify by post to Electrónica Embajadores SL, Calle Embajadores, 138 - (28045) Madrid, Spain or by email: info@electronicaembajadores.com, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post , fax or email). You can use the model withdrawal form that appears below, although its use is not mandatory.
To meet the withdrawal period, it is enough that the communication regarding your exercise of this right is sent before it expires the corresponding period.

Consequences of withdrawal

By virtue of article 107 of Royal Legislative Decree 1/2007, of November 16, in the event of withdrawal exercised by the consumer, all payments received by said order, including delivery costs (with the exception of additional costs resulting from the consumer's choice of a delivery method other than the less expensive mode of ordinary delivery that we offer) without any undue delay and, in any case , no later than 15 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by the consumer for the initial transaction, unless the consumer has expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. We may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.
If you have already received the goods that are the object of this contract, you must return or deliver the goods to us directly or to Electrónica Embajadores SL, Calle Embajadores, 138 - (28045) Madrid, Spain, without any undue delay and, in any case, no later than 14 calendar days from the date you notify us your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
You will have to bear the direct cost of returning the goods.

Question 9

Consumers - Form to exercise the right of withdrawal

Accepted Answer

For the attention of Electrónica Embajadores SL, Calle Embajadores, 138 - (28045) Madrid, Spain - Telephone (+34) 914737482 and Fax (+34) 914737483; email: info@electronicaembajadores.com

[indicate, for the consumer, their name and surname] with address at [indicate, for the consumer, their address ] I hereby inform you that I withdraw, within the period of 14 calendar days conferred by RDL 1/2007, of November 16, from the sales contract with code [indicate contract code] carried out [indicate if it was done remotely Through the web www.electronicaembajadores.com or physically in store] through which I have acquired [indicate, for the consumer, the good or service purchased] that I received on [indicate, by consumer, day, month and year].

Include consumer's signature (if the form is presented in paper format)

[Indicate, by consumer, date of presentation].

Question 10

Extrajudicial online dispute resolution

Accepted Answer

In accordance with article 14 of EU Regulation 524/2013, of May 21, those customers who have the status of consumers in accordance with current regulations, may, prior to the judicial process, go to the extrajudicial solution of conflicts . To do this, the online dispute resolution platform (RLL Platform) is made available at the following link where you can state the reason for your claim: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Question 11

Management of waste electrical and electronic equipment (WEEE)

Accepted Answer

Prohibition of dumping electrical-electronic waste in household containers or containers located on public roads

It is expressly prohibited, in accordance with Directive 2012/19 / EU and Royal Decree 110/2015, of February 20, the disposal of electrical and electronic equipment in domestic containers or in those located on public roads. These products are easily recognizable because they contain the logo shown.

The user must deposit the WEEE in any container, clean points or collection points authorized for it by the Local Authorities, manufacturers of EEE or authorized social economy entities.

In accordance with article 22.2 of Royal Decree 110/2015, of February 20, on waste electrical and electronic equipment, as Electrónica Embajadores S.L. In its commercial premises in an area destined for sale equal to or greater than 400 m2, Electrónica Embajadores is not required to collect very small WEEE at its point of sale

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General Purchase Conditions